Mailorder Info
- Ruangkecil Records Store is accepted paypal payments for overseas order using email payment, for domestic mailorder we accepted bank transfer via our official bank account.
- Overseas orders are processed within 48 hours (weekend orders are processed on Monday) and shipped via EMS Indonesian Post within 6-10 business days (for rates contact us via our email). Occasionally International packages can be held up in customs, which may add to the delivery time. Shipping charges will be added to the order total based on weight and destination.
- Overseas customers: Please check in with your local post-office/customs agent first if your package hasn't shown up after 3 weeks. Often time customs may hold your package for one reason or another.
- Regarding shipments that include vinyl records, Ruangkecil Records Store is not responsible for minor cosmetic damage that may take place during shipping. In particular corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but sometimes unfortunately the EMS Indonesian Post doesnt handle the packages with care! Warped, damaged and/or defective vinyl will of course be replaced or refunded.
- Please keep in mind that we are not big on-line retail such as Amazon or e-bay or even tokobagus.com and we do not have the resources or manpower to process as simple as you wish. We are a small and creepy, humble operation made up of human beings for human being, packed carefully with our passion and the quickest we possibly can. Sometimes products are out of stock which can delay your order. Sometimes we make mistakes and you didn't receive what you ordered. Were not out to screw you over, just notify us of the problem and we will do our best to remedy the situation.